Customer Service

Shipping & Delivery
When you place an order, American Telebrokers will make every effort to ship the product from our warehouse by the next business day. You may see the status of your order and view your tracking information by logging in to your account section and clicking on "My Orders. We use UPS as our primary shipper. During checkout you may choose the delivery method and estimated delivery time. American Telebrokers does not charge handling fees.
Privacy & Security
American Telebrokers will not share your email address or information without your permission. Occasionally we may contact customers with news of upcoming promotions or opportunities.
Returns & Replacements
Returns within 30 days are subject to a 15% restocking fee. All returns must be authorized beforehand, at which time you be given an RA# and form to attach to the item you are returning. There is no credit refund on shipping charges. There are no refunds/credits/exchanges after 30 days. NO EXCEPTIONS.

Advance replacements are provided for the first 60 days from the date of invoice, after 60 days you must send the product in for repair. Advance replacements are shipped UPS ground. You will be charged for any upgrade in shipping. You must return the defective item with 10 working days from the time you receive the replacement product. If you do not return the defective item you will be charged the full original invoice price for that item. It is your responsibility to pay the shipping charges of the item being returned to American Telebrokers.
Technical Support
Most of the products contained herein should be installed by a qualified telephone technician. Please consult with an IT professional or local telephone installer prior to purchasing. In some circumstances American Telebrokers may be able to provide you with and installation manual or user guide. It is your responsibility as the “purchaser” to ensure that you have a qualified installer before purchasing. There may be situations where American Telebrokers is able to put you in contact with a “3rd-party installer, who will charge you for the technical support. This installer is not an employee or affiliated with American Telebrokers in any manner. Please email or call prior to purchasing to inquire about the details or to make arrangements for this technical support.
Ordering
When you order from American Telebrokers you will be asked to create an account. By opening this account you will be able to track your order, see your payment history and complete future orders more quickly. Your personal and payment information are secure.
Payment, Pricing & Promotions
(i) American Telebrokers accepts Visa, MasterCard, American Express and Discover credit cards. (ii) Your may pay using PayPal or Wire Transfer. If you choose (option ii) your order will ship 1-2 business days after the payment the payment is received. (iii) Additionally you can pre-pay using a personal check, cashier’s check or money order, please in advance to make arrangements. Please note that your order will not ship until the check has cleared the bank, which could take up to 10 banking days. If the product becomes unavailable by the time the funds have cleared we will gladly refund your money. American Telebrokers does not offer net terms.

American Telebrokers will automatically charge the appropriate California State Sales Tax on any orders shipped in California. The tax rate is determined by the County to which the product is being delivered. If you are a reseller you must fax over a signed (Regulation 1668 form – click here) and a copy of your California Seller’s permit. All other States sales tax collection is the responsibility of the purchaser.

You may cancel your order prior to shipment processing without a penalty charge. Please notify us via telephone by calling 888 231-0404. If you attempt to cancel your order and the items have been processed for shipment (boxed) and your credit card has already been charged, then a service fee of 2% will be deducted from the credit.
Viewing Orders
To view the status of orders or to see a history of your past order activity, click on the "My Account". After you login, click on "My Orders" for a detailed history.
Updating Account Information
You may update your account information at any time by clicking on "My Account" and logging in.
Web Site Design and Website Development by Christopher Green Design
Web Development, Web Design and Graphic Design
Kailua, Honolulu, Oahu, Hawaii